Q: How long does it take to ship my order?
A: Orders are usually shipped within 2-3 business days after placing the order.
Q: When will my order arrive?
A: Shipping time is set by our delivery partners, according to the delivery method chosen by you. Additional details can be found in the order confirmation email you’ve received.
Q: How do I track my order?
A: Once shipped, you’ll get a confirmation email that includes a tracking number and additional information regarding tracking your order.
Q: What’s your return policy?
A: We allow the return of all items within 30 days of your original order’s date. If you’re interested in returning your items, send us an email with your order number and we’ll get back to you as soon as possible.
Q: How do I make changes to an existing order?
A: Changes to an existing order can be made as long as the order is still in “processing” status. Please contact our team via email at [email protected] and we’ll make sure to apply the needed changes. If your order has already been shipped, we cannot apply any changes to it. If you are unhappy with your order when it arrives, please contact us for any changes you may require.
Q: What shipping options do you have?
A: For USA domestic orders we offer FedEx, UPS, DHL, and USPS shipping.
Q: Do you ship internationally?
A: We currently ONLY ship to the USA.
Q: Do you sell gift cards?
No, we don’t sell gift cards online yet. We are working hard to provide Gift Cards Soon!!
Q: Can I receive a refund?
A: If you are unhappy with the product you’ve received, you can get a refund. You will have to pay for Return Shipping & you will only get the product money back. No Shipping is Refunded. To Proceed with a return contact [email protected]
Q: What payment methods do you accept?
A: Any method of payments acceptable by you. We accept MasterCard, Visa, American Express, PayPal, JCB Discover, Electronic Payment Methods (Apple Pay & Google Pay) & PayPal.
Q: About the company
A: UNCNSRD was founded in 2019, with a goal to bring everyone happiness when using UNCNSRD products. UNCNSRD is apart of Johnson Clothing LLC